Many businesses are so intent on looking at the level of water in their bucket (cash on hand) that they forget about flow. And there are...

A common sign on train platforms or dimly lit passageways is “watch your step” or “mind the gap”. It is a reminder to think about our...

Sometimes in life, we get bamboozled, confused, put off or turned off by phrases, jargon, terminology and technical lingo that we don’t...

When television started to come to prominence in the 1950s, there were many critics. Some said that TV destroyed the sense of community,...

In the family of Business Plans (Strategic, Operational, Work, Team and Individual), Operational Plans play a pivotal role. They are the...

When it comes to making asset and equipment procurement decisions how many of your SME clients would be honest and say “I didn’t know I...

The Snickers chocolate bar advertising campaign of the 2010s showed grumpy people in confrontational situations. Situations that were...

In the mid-1980s, the Australian tennis player Pat Cash was a good tennis player. But he knew he could get better. So, he worked on his...

In his song, “The Gambler”, Kenny Rogers muses the importance of understanding when to play your hand and when not to. Know when to hold...

At next Tuesday’s club managers webinar on member service excellence (https://www.elevateb.com.au/club-managers-webinar), there are two...

It sounds like a line from a reality TV show and one you wouldn’t expect to see on a member survey or feedback form. However, research is...

During the latter parts of my years at high school, I distinctly remember my parents urging me (sometimes quite earnestly) to “swot up...

Sheep Dipping is a process used by farmers where they dip their sheep into pesticides to protect them from infection. It’s a professional...

I’m not a big fan of categorising people into boxes and whenever I’m asked, “What star sign are you”, I feel my eyes roll to the back of...

Dr Edward De Bono, famous for his concepts and theories on critical and lateral thinking, once said “The main difficulty of thinking is...

One of the topics we will be addressing at the upcoming Club Managers Webinar on Work Priorities (https://www.elevateb.com.au/club-manage...

At the upcoming (17th May) Club Managers Leadership and Management webinar on work priorities, we will be running through a number of...

In a previous article (https://www.elevateb.com.au/post/how-do-you-appraise-staffing-at-your-club-or-hospitality-venue) we spoke about...

What makes a good leader and role model? At one of my first jobs, as a bartender at the Western Districts Football Club, I had two...

The last few years have been tough for many Australian businesses with SMEs being particularly vulnerable. Whether it has been the...