Club Leadership & Culture Reflection Survey

Brought to you by elevateB, in partnership with the Club Managers’ Association Australia (CMAA).

This short survey is designed to help your club reflect on its culture, leadership approach, and professional development priorities — and to identify areas where targeted training can strengthen your team and member experience.

Your feedback will also help elevateB and the CMAA tailor learning support and program options that best match your club’s goals.

Section 1: About Your Club

Section 2: Club Culture & Leadership

5. On a scale of 1–5, how strongly do you agree with the following statements? (1 = Strongly Disagree, 5 = Strongly Agree)

Our leadership team communicates effectively and consistently.

Our managers lead by example and model our club’s values.

Teams collaborate well across all areas of the club.

We actively support employee growth and development.

Staff feel recognised and appreciated for their contributions.

We regularly review and adapt our leadership practices.

Section 3. Professional Development & Training Needs

Below are the key focus areas of the Club Managers Leadership & Management Program. Please rate your level of interest or perceived need for development in each area.

Program Area

Communicating with Influence

Emotional Intelligence

Team Effectiveness

People Performance

Recruitment, Selection & Onboarding

Workplace Relationships

Operational Planning

Budgeting & Financial Plans

Continuous Improvement

Quality Customer Service

Effective Work Management

Critical Thinking

Section 4: Next Steps

Section 5: Contact Details

Thank you for taking the time to reflect on your club’s leadership and culture. Your feedback helps identify practical ways to build strong, capable teams and thriving workplaces across the club industry.