Question 1

Mortgage Broking - Industry and Environment

Accepted Answer

As the Financial Services industry continues to evolve, borrowers are  relying on Mortgage Brokers more than ever to make crucial decisions.

Whether the property market is experiencing double-digit growth (on  the back of repressed demand) or in a downturn, mortgage brokers are  instrumental in assisting home buyers and investors secure appropriate  loans and borrow prudently.

This module will help you recognise the value mortgage brokers bring to the market and understand the business and regulatory environment in which it operates

Question 2

Promoting Yourself and Your Services

Accepted Answer

When it comes to promoting or marketing a service, it can, at times, be more challenging than promoting or marketing a product. In finance, you are not selling something tangible; you are, in fact selling the invisible.
 
When selling a service, like mortgage broking, marketing effectively and creating a good customer experience is extremely important in turning a prospect into a client. The overall experience has an impact on the perceived value of the service, which eases the worry, concern and risk that the prospective client may feel.

Question 3

Building Business Relationships

Accepted Answer

Building business relationships through networking and referrals can be vital to your success as a mortgage broker and are part of your overall marketing strategy. Your mortgage broking business is a reflection of you, and you must be in control of how you undertake networking and develop mutually beneficial referral partnerships.

Question 4

How can you put your residential lending knowledge into practice effectively?

Accepted Answer

Learn how to effectively apply your residential lending knowledge in practice. This module reviews the technical aspects of mortgage broking and focuses on their implementation, helping you explain and advise clients as a licensed credit representative.

Question 5

Finance and Mortgage Broking

Accepted Answer

Whilst residential lending and assisting clients with their home  loans is the traditional “bread and butter” for mortgage brokers, there  are many other areas of consideration for finance and mortgage brokers.

In working with, understanding their needs, and building a  professional relationship with your clients you may be able to add value  to their home buying process through your awareness of alternative  solutions, access to government schemes and knowledge of the variables  entailed when buying property.

And because your relationship should be an ongoing one, a proactive  approach to refining lending solutions and adapting to suit your clients  changing circumstances, positions you, their mortgage broker, as an  adviser, not just someone who facilitates financial transactions.

Developing your knowledge and skills to supplement basic residential  lending practices is seen as essential to the future existence of the  Mortgage Broker industry. This module introduces you to non-residential lending services and the options involved in advising business and SME clients.

Question 6

Client Interactions and Communication

Accepted Answer

At this point, you will be armed with technical knowledge on residential lending options, services and products; considerations around marketing your mortgage broking services; and ways to establish beneficial networks and referral partnerships.
 
This next module explores the areas of client interactions, communications, and ongoing servicing. Your ability to effectively and efficiently communicate, outline your service offerings and ultimately work with clients is integral to the ongoing success of your mortgage broking business.

Question 7

Building a Sustainable Business

Accepted Answer

This module discusses the positioning of a small business and the  strategies and procedures required to ensure the initial and ongoing  success of your operations.

This final element helps to ensure you will have the business structures,  systems and plans in place to establish, build and grow a sustainable  finance and mortgage broking business.

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