The club managers' webinar series helps both newer and experienced managers to raise awareness and implement practical tools and techniques in their clubs.

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Next Webinar - 18th August -  Managing Your Underperforming Team Members

 

Managing poor performance is one of the most challenging responsibilities of any club manager. Whether it's declining standards, attitude issues, missed expectations, or skill gaps, addressing underperformance effectively can have a significant impact on team culture, member experience, and business results.

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In this practical and engaging webinar, Greg Hungerford will explore proven approaches to identifying the root causes of poor performance, providing constructive feedback, supporting employee improvement, and navigating more formal performance management processes when required.

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Drawing on concepts from the Club Managers Leadership and Management Program, this session will provide practical tools and frameworks that managers can immediately apply within their own club environment.

During the webinar, we will cover the following:​

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• Understanding the real causes of poor performance

• The 5Rs framework for identifying performance issues and solutions

• Monitoring and documenting underperformance effectively

• Delivering feedback that drives improvement

• Coaching and support strategies that increase employee success

• When and how to implement formal performance management processes

• Managing termination and unfair dismissal risks

• Practical takeaways that can be applied immediately in your club workplace

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Date: August 18th 2026

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Time: 10.00am AEST

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Duration: 1 Hour

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Cost: $50 (excl GST) per participant

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Click the above link - "Register and Pay" to secure your spot. Following registration, you will be sent a link to join the Zoom meeting at the designated day and time.