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Next Webinar - 23rd August

Club Managers Webinar - Member Service Excellence

The club managers webinar series, helps both newer and experienced managers to raise awareness and implement practical tools and techniques in their clubs.

Next Webinar - 23rd August - Member Service Excellence

The provision of services to members and guests is at the very core of running a club. Member surveys and research show there is a wide array of satisfaction levels when it comes to the visitors to your club. And it's difficult to discern what makes club member service good, bad or indifferent. Our member service excellence webinar looks at the critical areas of customer service and the ways managers can position club resources and offerings to attain five-star reviews.


Along with an understanding of members' needs and an all-encompassing, holistic approach to service delivery, the webinar will introduce some ideas and concepts that will make your club stand out from the pack.  Specifically, the webinar will address:

  • Defining Members - who are they and what do they want?

  • Internal Supply Chain - analysing all the steps in your operational process that deliver end products/services

  • Building Member Relationships - turning satisfaction into advocacy


Date: August 23rd 2022

Time: 10.00am

Duration: 1 Hour

Cost: $50 (excl GST) per participant

Click the "Register and Pay" button above to secure your spot. Following registration, you will be sent a link to join the Zoom meeting at the designated day and time.