It has always been recognised that strong leaders are essential to the efficient and effective operation of a hospitality venue. They must manage and guide those working with them, role model by example, communicate with inspiration, engage with enthusiasm and never lose sight of the venue's vision.
However, the last few years and the covid19 pandemic have thrown unprecedented challenges at those working in and running clubs, pubs and every variety of hospitality establishment.
It has been a balancing act of getting back to basics, maintaining focus on key productivity and profitability drivers and of course "pivoting" to adjust to the constantly changing conditions, regulations and requirements.
Some of the key areas we have been focussing on in working with hospitality industry managers include:
Productivity
Quality leaders and managers know that setting realistic goals, developing strategic work plans, adapting and being decisive are all critical to increasing overall productivity. Further, leadership training enables managers to understand and learn about their team members on an emotional level in order to obtain the best results from each individual.
People Retention
Studies have found that over half of a businesses’ employees will consider moving jobs because of frustration with the current leadership and business structures. During stressful and inconsistent times, this is exacerbated. Approximately a quarter of employees say leaders in their organisation make them feel stressed and around the same per cent would be very unlikely to commend the overall leadership of the companies for which they work. Well trained leaders can retain staff, reap the rewards of development costs already outlaid and reduce future recruitment expenses.
Feedback
The way in which feedback is given and received can be the difference between having a positive or negative impact on staff. Statistics suggest that highly engaged employees receive twice as much feedback as those with low engagement. Giving feedback is a skill of successful hospitality managers and learning effective ways to provide feedback helps motivate and improve the skill levels of the individuals around them.
Leadership Styles
Different contexts, situations and environments can call for different leadership styles. Good managers know the different approaches they can use and adapt their styles to suit. Leading a team in the most effective ways can be intricate and developing a range of methods is needed to maximise motivation and productivity, whilst minimising conflict and disharmony.
Decision Making
Good managers and leaders have a clear perspective and take a high-level view to make informed and intelligent business decisions. Decision-making skills include reframing problems, using data effectively and identifying the best possible solutions for the venue.
elevateB's leadership and management programs and modules have been modelled on the newly upgraded Diploma of Leadership and Management, ensuring they cover a full gambit of management and leadership topics. Importantly, they have been tailored and contextualised for the hospitality industry and day to day venue management situations. Participants are immersed and supported through a learning journey that builds knowledge, skills and the ability to apply techniques in real-world situations.
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